Why do I see a charge from helplinkpro.com on my bank statement?

If you forgot the email you used, contact us providing the first 6 and last 4 digits of your credit or debit card and the cardholder’s name to help you recover your account or inform you of the email used during registration on one of our associated sites to which we provide after-sales services.

All payments and credit or debit card transactions made on the associated sites that helplinkpro.com provides after-sales service for are completely secure and confidential. The systems comply with the strictest security standards of the Payment Card Industry Data Security Standard (PCI DSS), ensuring a secure environment validated and approved by Visa and MasterCard. Additionally, as required by law, no banking data is stored on the servers of helplinkpro.com or those of its associated sites.

If you did not cancel your subscription during the trial period, it automatically converts into a monthly subscription. You can cancel your subscription at any time through our page. The initial transactions are processed under the secure 3DS protocol, which means that the cardholder must have accepted the transaction through their bank’s app, SMS, or another secure verification method.

Once the trial period ends, your subscription automatically converts into a monthly subscription if you do not cancel it within the specified period.

The Terms and Conditions are available at the bottom of all pages of our associated sites to which we provide after-sales service. During your subscription, the registration page also displays a checkbox in the payment form that contains the specific Terms and Conditions that you must accept in order to sign up for some of our associated services to which we provide after-sales services. Without accepting these conditions, registration is not possible. However, we provide a generic copy of the terms and conditions that our associated sites use, available in our footer.

We do not send registration confirmation emails; the registration confirmation emails are sent by the associated sites to which we provide after-sales service. If you cannot find it in your inbox, check your "Spam" or "Trash" folders. It’s possible you registered your email with spelling errors or registered with a different email.

En vous inscrivant sur l'un des sites associés, vous accédez à une période d'essai de 2 jours pour un prix compris entre 1 USD/GBP/EUR ou 10 USD/GBP/EUR (le prix varie en fonction de la promotion dans chaque cas). Si vous ne résiliez pas pendant la période d'essai, vous serez automatiquement facturé d'un abonnement mensuel de 76,54 USD/GBP/EUR tous les 30 jours jusqu'à ce que vous annuliez votre abonnement.

By registering on one of our associated sites to which we provide customer service, you can participate in the drawing for a promotional product/service, with the winner being randomly selected from one of its active users. The sweepstakes will be held on the last day of each year among all active users of one of the associated services to which we provide after-sales service. The conditions of the sweepstakes are indicated at the bottom of the promotional pages of the associated sites to which we provide after-sales services. The winner will be contacted once the drawing has taken place to arrange for the shipment or delivery of the prize. We have no connection with any brand of the products or services raffled.

You can request a refund within 14 days of payment. The TRIAL fee is non-refundable. Refunds will be made directly and only to the card used for payment. Under no circumstances will refunds be made in cash, check, or bank transfer.

The processing time may vary depending on your bank, and could take between 48 hours and two weeks. Unfortunately, we cannot control the duration of these transactions.

We offer support in Spanish and English. You can write to us in your language, but we will respond in one of these two languages.

If your payment was declined, it could be due to insufficient funds, a reached spending limit, or another reason. Try using a different card or contact your bank.

The CVV code is a three- or four-digit security number located on the back of your card. It is required for secure online transactions.

Our agents are available 7 days a week to assist you. You can contact us through the contact form on our website or by emailing us at info@helplinkpro.com. We typically respond within 48 hours.